| | Ordering Online |
| | • | How do I place an order? |
| | • | What if I have a problem while placing an order? |
| | • | How can I contact Customer Service if I have questions after I have placed my order? |
| | • | Is my online transaction secure? |
| | • | Do you offer multi-purchase discounts? |
| | • | What if I have a problem while placing an order? |
| | Out of Stock Items |
| | • | When am I charged for out-of-stock items? |
| | • | Am I charged the shipping cost? |
| | Return/Cancellation |
| | • | What is your return policy? |
| | • | Can I cancel an order once it’s been submitted? |
| | • | Can I open the shrink-wrapped product and still receive a full credit? |
| | • | I cancelled my subscription by mistake. What can I do to start it up again? |
| | Shipping & Payment |
| | • | What are my payment options? |
| | • | When will my card be charged? |
| | • | When will my order be delivered? |
| | • | Is there an additional charge for updates (on subscription products)? |
| | Technical |
| | • | To order, does my browser need to be set to “accept cookies”? |
| | • | Do you have a technical support hotline? |
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Ordering Online
How do I place an order?
Products are added to the Shopping Cart by clicking on the “Add to Cart” icon on the left side of the product page or to the right of the product description in the search results screen. After adding items to your Shopping Cart, click on “Checkout.”
The Online Catalog Checkout involves three easy steps.
Step one asks for your payment method: credit card; P.O. number; or bill me.
(Bill me option only available for select products.)
Step two asks for you to set-up your account information. This only appears if you are not logged into your account or if you do not have a BLR account. For login instructions and information to find your BLR account number, click on the My Account link above. NOTE: Orders cannot be shipped to P.O. Boxes.
Step three reviews your address, payment method, and items ordered. To complete and process your order, click “Submit Order” after reaching the Confirm Order page. Once you have submitted your order, a Thank You Page will appear with your confirmation number to keep for your records and Customer Service information in case you have any questions.
What if I have a problem while placing an order?
If you should experience some problems with your online ordering experience, please contact Customer Service by clicking on the BLR Live icon on the upper right and chatting online with a Customer Service Representative or by calling 1-800-727-5257. *Customer Service business hours are 8:00 a.m. to 5:00 p.m. CST.
How can I contact Customer Service if I have questions after I have placed my order?
If you have questions concerning your online order, you can contact Customer Service by clicking on the BLR Live image on the upper right and chatting online with a Customer Service Representative or by calling 1-800-727-5257. *Customer Service business hours are 8:00 a.m. to 5:00 p.m. CST.
Is my online transaction secure?
Yes. BLR has teamed up with VeriSign, Inc. to ensure the security of your online transaction at our site. VeriSign is the leading provider of trusted infrastructure services to Web sites, enterprises, electronic commerce service providers, and individuals.
Do you offer multi-purchase discounts?
We have quantity discounts on all of our products, and you can mix and match many of our titles for a quantity discount. Call 1-800-727-5257 for quotes.
What if I have a problem while placing an order?
If you should experience some problems with your online ordering experience, please contact Customer Service by clicking on the BLR Live icon on the upper right and chatting online with a Customer Service Representative or by calling 1-800-727-5257. *Customer Service business hours are 8:00 a.m. to 5:00 p.m. CST.
Out of Stock Items
When am I charged for out-of-stock items?
You are only charged for out-of-stock items when they become available.
Am I charged the shipping cost?
No shipping charges are applied to out-of-stock items.
Return/Cancellation
What is your return policy?
All BLR products are guaranteed. To return a product, contact Customer Service by clicking on the BLR Live image on the upper right and chatting online with a Customer Service Representative or by calling 1-800-727-5257. *Customer Service business hours are 8:00 a.m. to 5:00 p.m. CST.
Or you may write "Please Cancel" on the invoice or letter that was included with your package. Place the invoice back in the box with the product you want to return and send the package to:
Business & Legal Reports, Inc.
141 Mill Rock Road East
Old Saybrook, CT 06475-4212
When we receive the package, we will cancel the invoice. Note: If you do not have a letter or invoice, include a note with your account and invoice numbers on your company letterhead stating: "Please cancel my subscription to (product name(s))."
Can I cancel an order once it’s been submitted?
To cancel an order contact Customer Service by clicking on the BLR Live image on the right and chatting online with a Customer Service Representative or call 1-800-727-5257.
Can I open the shrink-wrapped product and still receive a full credit?
Yes. All of our products are guaranteed. If you decide the product does not suit your needs, just send it back and we'll issue a refund or credit your charge card.
I cancelled my subscription by mistake. What can I do to start it up again?
Contact Customer Service by clicking on the BLR Live image on the right and chatting online with a Customer Service Representative or call 1-800-727-5257.
Shipping & Payment
What are my payment options?
BLR online payment options are credit card (VISA, MasterCard, and American Express), P.O. number, and bill me.
When will my card be charged?
Your card is charged immediately after you have clicked on “Confirm Order” in step 3 of the checkout process. You will receive a confirmation number on the “Thank you for your order” page that follows and via an e-mail.
When will my order be delivered?
In-stock items are delivered in 5 to 7 business days. Out-of-stock items are delivered as they become available. No shipping charges are applied to out-of-stock items. NOTE: Orders cannot be shipped to P.O. Boxes.
Is there an additional charge for updates (on subscription products)?
The updates are free for the first year of your subscription. Thereafter you will be given the option to renew your subscription for an additional charge depending the product.
Technical
To order, does my browser need to be set to “accept cookies”?
Yes. It is required that you set your browser to “accept cookies.” You can update your cookie setting in your browser’s Preferences section. The cookie setting is usually found in Internet Explorer under the Tools menu and through the Edit menu in Netscape.
Do you have a technical support hotline?
Yes. Visit BLR's online Software Technical Support Center or call us at 1-800-727-5257, and we'll forward your call to the appropriate person. Or, you may send an e-mail to techsup@blr.com.
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