When a worker is injured, your failure to promptly investigate could have an adverse impact on both the employee’s recovery and your claim costs.
It’s important that your supervisors know when and how to conduct these investigations, including when it’s time to get a higher-up involved. This process is vital in helping you determine how (or if) an injury occurred and how you can prevent similar problems in the future. It’s also crucial in terms of keeping unscrupulous workers from trying to take advantage of you.
Order this in-depth audio conference recording about how proper follow-up can reduce both your risks and your costs. Our workers’ compensation experts will explain how to deal with an injured employee through thorough injury investigation and effective return-to-work plans.
You and your colleagues will learn:
- How a failed or insufficient accident reporting process leads to higher claims costs and claims adjustment problems
- Steps to clearly define the parameters of what information is reported and when
- Why you need to educate supervisors about recognizing pain, discomfort, or injury and making a positive intervention
- The proper response to employee problems or complaints that may give rise to a workers’ compensation claim
- Strategies to properly monitoring employee problems to prevent those problems from leading to a workers’ compensation claim and lost work time
- How to understand the many confusing elements of the workers’ compensation system that cause employees to feel alienated and confused
This audio conference was recorded on Friday, August 28, 2009
About Your Speakers:
Kim Charlton is a risk performance specialist at the Richmond, Virginia, office of Scott Insurance. She has been employed in the insurance industry since 1993. She has managed large deductible and self insured accounts, and has conducted numerous claim reviews with risk managers. She has also been highly involved with structured settlements on catastrophic claims. Charlton regularly conducts training seminars with supervisors on accident reporting.
Brent Long is a member of the Risk Performance Group at the Richmond, Virginia, office of Scott Insurance. Long has more than 23 years of experience working in loss prevention and risk management. He received his B.S. in Industrial Engineering at North Carolina State University. For over 13 years he worked as a consultant in the Loss Prevention Department of the Liberty Mutual Insurance Group, including conducting accident investigation and analysis, loss source identification, safety program development and evaluation, on-site safety audits, and supervisory safety training.
Hutch Mauck is a vice president and branch manager at the Richmond, Virginia, office of Scott Insurance. Mauck joined Scott Insurance in 1991 and has proactively worked with employers in reducing risk, claims, and costs.
Approved for Recertification Credit
This audio conference qualifies for Continuance of Certification (COC) credit. CSPs will earn 0.05 COC points for attending this audio conference.
