BLR Home | HR.BLR.com | Compensation.BLR.com | Safety.BLR.com | Enviro.BLR.com   
Catalog Fast Order | My Account | Contact Us | Shopping Cart | Check Out | Login
By Topic
By Format
Spanish

  
Human Resources
HR.BLR.com
Benefits
Compliance
Policy & Practice
Training
Best Practices
Time Savers
Full Topic List
Compensation
Safety
Environmental
Phone
1-800-727-5257

E-mail us

Ordering FAQ's
 
> Human Resources > Training > Customer Service > Customer Service and You
Make Customer Satisfaction Your Top Priority
Customer Service and You
Your customers make your business. Make certain your employees are providing service that will keep your customers satisfied and your business profitable. Easy-self training information in this 16-page illustrated booklet trains staff on top quality customer care.

A motivational booklet that gives dozens of do's and don'ts to help your employees make customer service and satisfaction a top priority. Helpful tips on listening skills, handling complaints, and phone skills.

Topics covered in this booklet include:

  • What customers want
  • The importance of listening
  • How to communicate with customers
  • Dealing with unhappy customers
  • Telephone etiquette
    • All BLR Booklets feature:
  • Full color illustrations to capture attention
  • Simple, easy-to-read text for comprehension
  • 16 pages for fast, effective training
  • Carefully researched and reviewed content
  • Quiz and acknowledgement form to document training
  • Affordable pricing
  • Option to personalize covers with your company logo


    • Pricing Information
    • Minimum order: 25 copies

    25-99
    $1.39 ea    		 100-249
    $1.19 ea    		 250-499
    $0.99 ea    		 500-999
    $0.94 ea    		 1,000-2,499
    $0.89 ea
    Prices are for non-personalized copies, please call for personalized rates.


    Questions? Speak with a customer service representative.

    Customer Service and You
    Product Code: 20004900
    Format: Booklets
    Purchase Options
    Customer Service and You

     Related Products
    Customer Service Training Repros
    Customer Service Training DVD
    HR.BLR.com - Online State and National HR Employment Law Answers
     
    Free Newsletters

    Account Information Help & Information Center Online Catalog BLR Corporate Information
    Manage Your Account

    		1-800-727-5257

    Live Help
    E-mail Us
    VIP Tours
    Ordering FAQ's
    Contact Us     		Home

    HR - Employment
    Compensation
    Safety
    Environmental
    Catalog Fast Order
    Shopping Cart

    Sitemap     		Home

    HR - Employment
    Compensation
    Safety
    Environmental
    Training
    BLR® Business & Legal Resources
    141 Mill Rock Road E | Old Saybrook CT 06475
    800-727-5257
    Copyright 2009 BLR® All Rights Reserved