BLR Home | HR.BLR.com | Compensation.BLR.com | Safety.BLR.com | Enviro.BLR.com   
Catalog Fast Order | My Account | Contact Us | Shopping Cart | Check Out | Login
By Topic
By Format
Spanish

  
Human Resources
HR.BLR.com
Benefits
Compliance
Policy & Practice
Training
Best Practices
Time Savers
Full Topic List
Compensation
Safety
Environmental
Phone
1-800-727-5257

E-mail us

Ordering FAQ's
 
> Human Resources > Training > Performance Management > Total Quality Management and You
Take Steps Now to Motivate Your Workforce
Total Quality Management and You
Training your employees to give customers exactly what they want and need is the way your business attracts and keeps customers. This 16-page colorful booklet describes TQM and the steps for a continuous improvement process that encourages employee commitment to error-free work and customer satisfaction.

Topics covered in this booklet include:

  • Giving 100% effort 100% of the time
  • 4 steps of continuous improvement
  • Planning for quality
  • Measuring quality
  • How to handle quality problems
  • Giving customers quality service
    • All BLR Booklets feature:
  • Full color illustrations to capture attention
  • Simple, easy-to-read text for comprehension
  • 16 pages for fast, effective training
  • Carefully researched and reviewed content
  • Quiz and acknowledgement form to document training
  • Affordable pricing
  • Option to personalize covers with your company logo


    • Pricing Information
    • Minimum order: 25 copies

    25-99
    $1.39 ea    		 100-249
    $1.19 ea    		 250-499
    $0.99 ea    		 500-999
    $0.94 ea    		 1,000-2,499
    $0.89 ea
    Prices are for non-personalized copies, please call for personalized rates.


    Questions? Speak with a customer service representative.

    Total Quality Management and You
    Product Code: 20005000
    Format: Booklets
    Purchase Options
    Total Quality Management and You

     Related Products
    Conflict Management Techniques Audio Conference on CD
    Employee Engagement Webinar Recording
    Performance Appraisal Video Toolkit
     
    Free Newsletters

    Account Information Help & Information Center Online Catalog BLR Corporate Information
    Manage Your Account

    		1-800-727-5257

    Live Help
    E-mail Us
    VIP Tours
    Ordering FAQ's
    Contact Us     		Home

    HR - Employment
    Compensation
    Safety
    Environmental
    Catalog Fast Order
    Shopping Cart

    Sitemap     		Home

    HR - Employment
    Compensation
    Safety
    Environmental
    Training
    BLR® Business & Legal Resources
    141 Mill Rock Road E | Old Saybrook CT 06475
    800-727-5257
    Copyright 2009 BLR® All Rights Reserved