In the average 8-hour workday, guess what your front-line managers and supervisors spend 60 to 90 minutes doing (according to recent surveys)? Keeping the peace.
From hurtful gossip to co-worker flare-ups, workplace conflicts will quickly drain energy and destroy morale. That means decreased productivity levels among your employees, unnecessary distractions for your supervisors – and higher costs and legal risks for your organization.
Are your front-line managers ready to step in and resolve conflicts when they happen? Do they understand how to provide constructive criticism without demoralizing employees? Can they handle those difficult conversations with workers who may be upset when conflicts erupt? And, how can they prevent conflicts from spilling over and spreading negativity throughout their unit or department?
Order this informative audio conference recording, as our expert shares proven strategies for diagnosing and defusing conflicts on the job. Your managers will learn how to conquer their fear of confronting employees causing these conflicts and how to nip disagreements in the bud. Also, they’ll gain a better understanding of when normal give-and-take in the workplace crosses the line into legally risky territory.
You and your colleagues will learn:
- Why it’s important to address workplace conflicts immediately, before they fester into costly legal claims or chase away your best employees
- How to recognize brewing conflicts - and how to initiate those early conversations that can head off trouble before it starts
- What questions you should ask when handling a conflict (and the questions you should never ask)
- How to establish an atmosphere of trust in your unit or department that can mitigate serious conflicts ahead of time
- The do's and don’ts of providing constructive criticism in the workplace
- What you can do to prevent minor disagreements with one or two employees from transforming into major free-for-alls that turn off the rest of your workers
- How to get to the root causes of a conflict (especially if it’s not work-related)
This audio conference was be recorded on March 27
About Your Speaker:
Christine Nicolaides Kearns, Esq., is a partner at the Washington, D.C. office of the nationwide law firm Pillsbury Winthrop Shaw Pittman LLP. She focuses her practice on employment law and employment benefits disputes. Kearns has defended employers in federal and state courts and before numerous administrative agencies, and she regularly counsels clients in managing difficult terminations and other employment actions. She earned her law degree from Vanderbilt University.
Approved for Recertification Credit
This program has been approved for 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.
