Your employee’s hard work has paid off, and now he or she has been promoted to a coveted supervisory role. End of story, right?
Wrong.
The hard part is just beginning. Even the best employees have difficulty making the transition to managerial roles, which require skills they may not already possess and can trigger conflicts with subordinates who used to be colleagues. It’s up to you to arm your new supervisors with the strategies and know-how that top managers possess in order to help them fulfill their potential.
Order this in-depth 90-minute audio conference recording on assimilating and training these new supervisors. We’ll explain step-by-step how they can tackle tough issues and hone their interpersonal skills to ensure that they maximize performance and foster productivity among former co-workers.
Our experts – both certified management and HR consulting trainers – will cover:
- Common hurdles and conflicts your newly minted supervisors may encounter in this role - and how to overcome them
- The key strengths that every great supervisor possesses
- Weaknesses your supervisors will need to address so their new teams don’t fall apart
- Effective strategies on how to listen and respond appropriately
- How they can “stick to their guns” and effectively communicate decisions to staff in a way that garners respect and boosts performance
- A smart game plan for handling complaints about legal issues that could adversely affect your organization
This audio conference was recorded on Thursday, December 18, 2008
About Your Speakers:
Jonna Contacos-Sawyer, CMC, CCP, SPHR, is president and consulting principal of HR Consultants, Inc (HRC). Her firm is a pioneer and leader in the professional service industry maintaining the designation of ISO 9001:2000 certified by Bureau Veritas Certification in the category of management and human resource consulting firms. HRC provides customized HR outsourcing, consultation, training, and education services designed to improve the competitive positioning of organizations. HRC’s quality services are delivered with a flexible approach that exceeds customer expectations. Additionally, HRC is an HRCI-approved vendor and an approved GSA contract holder.
With more than 20 years of management and HR experience, Contacos-Sawyer’s strengths include identifying core strategic business drivers, developing infrastructure, and implementing employee involvement programs that improve organizational success at all levels. Contacos-Sawyer has an extensive background of curriculum design and development and delivering on a broad range of topics, including leadership and management training, workforce development, market analysis and compensation design, HR compliance, and soft skill such as effective communication and positive attitudes. Contacos-Sawyer engages her training attendees by encouraging group interaction, facilitating group activities, and providing applicable, usable information transferable to everyday work activities.
Polly Heeter Wright, MA, PHR, CCP, is a senior consultant at HR Consultants, Inc. With more than 15 years of innovative human resource- and management-related experience, Wright is an expert at identifying organizational dysfunction and applying logical and systematic thinking to the design of solutions that maintain the balance of employer, human resource, and customer needs. She has built her experience in problem identification and analysis through projects such as organizational audits, employee opinion surveys, employee focus groups, and compensation analysis and has extensive experience in cost analysis of negotiation proposals and preparation of affirmative action plans. Wright possesses a strong commitment to mentoring and training as shown through her adjunct instructor status for human resource subjects including PHR/SPHR preparatory courses at local colleges and universities. She has received national recognition as a Certified Professional in Human Resources and a Certified Compensation Professional, and she is a member of the Society for Human Resource Management and the American Society of Training and Development.
Approved for Recertification Credit
This program has been approved for 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI’s criteria to be pre-approved for recertification.
