This audio conference was recorded on Wednesday - March 25, 2009

Credits:

This program has been approved for 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI’s criteria to be pre-approved for recertification.

Description:

If you’re lucky, your workplace fosters a warm environment with a family feel—and if you’re unlucky, “dysfunction junction” may seem like a more apt description. But happy or not, no workplace is insulated from riffs, tiffs, and even the occasional blowout.

As an HR professional, you need to know how to deal with conflicts as they arise and nip them in the bud to prevent festering larger issues. Failing to do this can lead to low morale, decreased productivity, a lawsuit brought by a disgruntled worker, or even a nightmarish scenario of workplace violence.

Oder this in-depth 90-minute audio conference recording all about “playing nice” at work.

Speaker(s):

Michael H. Smith, Ph.D., has been an organization consultant and speaker for the past 38 years, specializing in resolving organizational conflicts and improving productivity (coaching, building teams, and management training). Assisting clients from the high-tech, legal, medical, governmental and nonprofit sectors, Smith trains and facilitates organizations to tackle some of the very tough issues that are strong precursors to litigation, including sexual harassment, workplace violence, poor management, and boundary and self-control issues, such as anger. The author of Leadership: Management Techniques That Really Work, Smith is also an adjunct professor in the College of Professional Studies at the University of San Francisco, a member of the San Francisco Bar Association, the Northern California Human Resources Association, and the American Society for Training and Development.

Our expert--a seasoned organizational consultant who specializes in conflict management--will cover:

• How to recognize what triggers conflict, including common examples of situations that could fuel workplace spats
• How to address issues in away that garners respect for your organization and gets to the root of employee problems
• What you must teach your frontline supervisors about managing and minimizing conflict among their charges
• Tools for remaining calm in the face of an angry employee
• How to correctly identify what conflicted employees are feeling--stressed, anxious, frustrated, or angry--and what they really want
• Problem-solving like a pro so you create a win-win environment where former adversaries leave the table with a peaceful, mutual understanding
• The best way to rein in workers who are habitually unreasonable or difficult--and how to figure out when it’s time to say goodbye
• Why properly documenting your conflict resolution efforts can reduce your legal risks