This audio conference was recorded on Monday - April 6, 2009

Credits:

This program has been approved for 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI’s criteria to be pre-approved for recertification.

Description:

Do you have open workers’ comp claims kicking around that you just can’t seem to close? Are claims getting re-opened for additional treatments without your knowledge? Does the problem seem to be mushrooming?

If any of these apply to you, you’re not alone. As tempting as it may be to hope that your insurance carrier will push these claims through, you’re ultimately going to have to do the legwork yourself. But don’t despair – our in-depth audio conference recording will explain everything you need to know about closing the books on these claims once and for all.

Speaker(s):

Susan Fahey Desmond, Esq., is a shareholder with the law firm of Watkins Ludlam Winter & Stennis, PA, which has offices in New Orleans, Louisiana, and Gulfport, Mississippi. Desmond represents management in labor and employment issues. She is a frequent speaker and author with regard to issues facing employers, and frequently speaks on issues such as discrimination in the workplace, sexual harassment, the Family and Medical Leave Act, and the Americans with Disabilities Act. Desmond has served in numerous capacities in the American Bar Association, including being chair of the Labor and Employment Committee/Young Lawyers Division.

You and your colleagues will learn:

• 5 steps you can use now to close claims
• How to develop and use a plan of action to speed the process
• The optimal time frame for settling a claim, and how to work that time frame to your advantage
• Strategies for working with claim handlers and third-party administrators to resolve open claims
• Timely tips to create tracking schedules during the claims process
• Whether or if you should terminate an employee during settlement discussions
• When audits should be used, and how to determine if they work for auditing TPAs