This audio conference was recorded on Wednesday - June 3, 2009

Credits:

This program has been approved for 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI’s criteria to be pre-approved for recertification.

Description:

Turning rank-and-file employees or new hires into skilled, dependable frontline supervisors is a tremendous challenge – and, in the middle of a recession, it’s even tougher:

• New managers must learn how to give, rather than follow, directions.
• They must coach, motivate, and discipline employees who were once their peers (and may still be their friends).
• They must help boost morale, retention, and engagement when all three are in short supply.
• They must learn to focus on the “big picture” of the company’s goals.
• They must learn the legal do's and don’ts of supervising to avoid legal mistakes that could cost you big bucks and lots of embarrassment.

Bring your new supervisors along for this informative 90-minute audio conference recording that’s designed specifically to help you orient and train employees who are just breaking into your management ranks. They’ll learn 11 proven strategies for getting started on the right foot, from learning how to delegate tasks and command respect to administering discipline and avoiding the most common legal mistakes that can trip up even the most experienced managers.

Speaker(s):

Anthony J. Amendola, Esq., is a partner at the Los Angeles office of law firm Mitchell Silberberg & Knupp, LLP. He represents private-sector and nonprofit employers in all areas of labor and employment law, and defends managers in state and federal courts and before numerous administrative and regulatory agencies. Also, he advises his clients on key human resource management issues, conducts workplace investigations and compliance audits, and trains managers in employment law matters. Before joining the firm, Amendola served as vice president and senior employment counsel for a major entertainment company. For six consecutive years (2004-2009), he has been named a “Southern California Super Lawyer.” He earned his law degree at Stanford University.

Veronica T. von Grabow, Esq., is an associate at the Los Angeles office of law firm Mitchell Silberberg & Knupp, LLP. She provides guidance to clients on employee relations, performance management, training programs, recruiting issues, workers compensation, and legal compliance. She worked previously as a human resource manager in the U.S. West Coast operations of a multinational corporation and earned her law degree at Loyola Law School.

You and your colleagues will learn:

• What steps newly minted supervisors should take–on their first day, in the first week, and during the first month–to position themselves for success
• The biggest management mistake many first-time supervisors make–and how your new leaders can avoid repeating it
• How your new managers can effectively make the transition from peer to boss
• The most common legal errors that new supervisors make (from unknowingly discriminating against employees to giving out the wrong information about FMLA leave)
• How you can train your new managers to document issues with employees and administer discipline effectively, so they can correct workers without making things worse
• Which techniques are most effective for new supervisors to deliver constructive feedback to their workers without demoralizing them
• Why good employees sometimes quit–and how your new frontline managers can help retain those workers