Today’s economic troubles have caused plenty of heartburn for both supervisors and employees alike. But even the day-to-day HR challenges, if mishandled, can lead to lower productivity, higher turnover, and greater legal risks:

• Coaching your employees and keeping them motivated (despite their worries about the economy or their jobs)
• Offering effective performance appraisals that keep your workers focused
• Handling those difficult employee conversations that supervisors hate to face – from a worker’s body odor issues to possible discrimination or harassment claims
• Retaining your best workers, even when your pay raise budgets are nil
• Managing your time effectively – and dealing with out-of-control stress levels

You’re not the only one facing these daily challenges, of course. Your frontline managers and supervisors deal with them all the time, too – and they’re your first line of defense in defusing these hassles before they turn into embarrassing, expensive HR problems.

Order this webinar recording for an intensive virtual boot camp dealing with the toughest everyday HR challenges. In under six hours, you and your supervisors will learn the do’s and don’ts of dealing with everything from coaching employees and handling those difficult employee conversations to managing your time and coping with today’s heightened job stress levels.

You can have your supervisors listen to all five sessions, or swap them in and out so that they’re attending just the sessions you want them to focus on (and if you listen to the whole training, you can earn up to 5 hours of HRCI credit). Each session will include about 45 minutes of presentation time.

Best of all, you can train your entire team for one low registration rate. It’s incredibly cost-effective training—perfect for these tough economic times.

Webinar Schedule

Coaching and Motivating Your Employees

• The coaching process, from start to finish
• How to understand different communication styles
• The best ways to reward and recognize employees – without breaking the bank
• How to give constructive feedback
• How to handle a worker who refuses coaching

Effective Recruiting and Interviewing

• How to evaluate your needs and develop your job descriptions appropriately
• Why it’s vital to incorporate your “brand” in your recruiting efforts
• How to develop effective screening strategies
• The legal do’s and don’ts of recruiting
• How to select – and negotiate with – your candidates of choice
• Smart onboarding strategies that position new hires for long-term success

Performance Appraisals – Your Best Friend (No, Really!)

• How to avoid the most common problems with performance appraisals
• Why you must make strategic links to your business goals – and how to achieve this
• How to develop straightforward, effective benchmarks
• Best practices for documentation and goal-setting
• Your employees’ role in effective appraisals
• Practical strategies to make the appraisal process run smoothly

Handling Difficult Employee Conversations

• How to prepare for the meeting, and why proper documentation is essential
• The optimal how, when, and where of delivering the message
• What to do – and not to do - during the conversation
• Smart strategies for following up and ensuring the problem has been truly solved

Managing Time and Stress on the HR Front Lines

• How to identify – and eliminate – your biggest time wasters
• Why you must both plan and prioritize your day
• When your “prime time” of the day is
• How to avoid procrastination
• Tips for effectively managing time and stress that you can start using immediately

About Your Speakers

Robin M. Throckmorton, SPHR, is president and executive HR strategist at Strategic Human Resources, Inc., a national HR consulting firm based in Cincinnati, Ohio. She also serves as a founding partner of e-HResources.com, an online resource site for small employers. Her experiences have included establishment and enhancement of the human resources function and related activities, research and implementation of best practices, and creation of various organizational development programs. Her expertise in organizational development includes strategic planning, performance management, multi-rater feedback, succession planning, and career management. As a Development Dimensions International (DDI) certified trainer, Throckmorton has designed and presented numerous training programs on various issues ranging from employment legislation to organizational development to strategic planning. Throckmorton is an adjunct faculty member of the University of Cincinnati, where she has taught and spoken for various classes in the master’s degree program. She is co-author of the book Bridging the Generation Gap. She earned her master’s degree from the University of Cincinnati.

Patti Dunham, SPHR, is a senior human resources consultant with Strategic Human Resources, Inc. She offers more than 16 years’ experience as a human resources practitioner focusing on the functional aspects of human resources activities and the management of HR functions in various industries (manufacturing, financial services, and nonprofit). Her specific areas of expertise include recruiting and retaining world-class employees, job analysis, employee relations, performance management, legal compliance, benefit plan design, and training. She maintains a Certificate in Benefits Administration from ACA and serves as an instructor in Xavier Consulting’s Senior Human Resources Management Certificate Program. Dunham earned her master’s degrees from the University of Cincinnati and the University of Findlay.

Approved for Recertification Credit

This program has been approved for 5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI’s criteria to be pre-approved for recertification credit.

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